> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.teachify.com/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# How to check if a student has verified their email address? What to do if a student doesn't receive the verification email?

1. Go to the Teachify dashboard > Users, find the student's name, and click on it (in blue).

![](https://storage.crisp.chat/users/helpdesk/website/31e42744710f7a0/0_194hh1h.png)
![](https://storage.crisp.chat/users/helpdesk/website/31e42744710f7a0/1_1o2sle8.png)

2. If the student has verified their email, the account status should show **"Confirmed"**.

![](https://storage.crisp.chat/users/helpdesk/website/31e42744710f7a0/1_13m2ea0.png)

3. If the account status **does not show "Confirmed"**, please ask the student to check the mailbox they registered with when purchasing. 
Find the verification email and verify it.

![](https://storage.crisp.chat/users/helpdesk/website/31e42744710f7a0/2_eyonm2.png)
|| Reminder: If the student used Gmail to purchase, the verification email may sometimes go to the "Spam" or "Promotions" category. 

4. If students cannot find the verification email, you can click `Resend` to send  the verification email to them again.

![](https://storage.crisp.chat/users/helpdesk/website/31e42744710f7a0/3_39u4pi.png)

After couple minutes, the student should be able to see an email with the subject line "Confirm your email with _Your Academy Name_".
For example: "Confirm your email with Teachify". The verification email content is shown in the following picture

![](https://storage.crisp.chat/users/helpdesk/website/31e42744710f7a0/4_1o2q4l4.png)

After the student verifies their email, they should be able to log in to the academy!
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If none of the above answers can solve your problem or if you have any other suggestions, please click the blue icon in the lower right corner to contact us, and we will reply as soon as possible."